http://www.uktemps.co.uk UK Temps RSS Feed for Call Centre en http://www.uktemps.co.uk/single.php?jobId=8884 Position: Telephone Team Department: Client Services Salary: £8.50 per hour Reference Number: JR 205667 A superb opportunity has arisen with a leading Fund Management House for a career-minded individual to join their thriving Investment Services department. In this well-rounded and progressive role the successful applicant will be providing pre and post sales support to private investors and IFAs in a customer focused environment. Duties will involve handling inbound calls from clients to provide valuations, fund performance information, taking queries relating to commission payments and professionally handling all pre-sale enquiries. The incumbent shall be expected to develop an in-depth knowledge of investment products and recognise influences on the financial markets to aid the provision of a complete and professional first point of contact for clients. A superb telephone manner and the ability to provide accurate reports and letters are essential skills for this role. Financial Services experience is also highly desirable for this position. Candidates must have PEPS/ISAS experience. This is a temp contact for approximately 6 months with an hourly rate of £8.50per hour, dependant on experience. Joslin Rowe - Winner of 4 UK Recruiter Awards including "Best Accountancy/Financial Recruitment Firm" and "Best Office Support Agency 2008". Joslin Rowe Temporaries Ltd encourages applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Joslin Rowe Temporaries Ltd is acting as an Employment Business in relation to this vacancy. http://www.uktemps.co.uk/single.php?jobId=8709 Customer Service Advisors - IMMEDIATELY!!!! My Client is looking for Customer Service Advisors to work in Dearne Valley - Rotherham. CANDIDATES MUST BE AVAILABLE TO START ASAP. SHIFT AVAILABLE - 9am - 1pm - (5 days over 7 - Working every Saturday with Sunday and a day in the week off) Start date - 22nd Sept 08 5pm - 9pm (5 Days over 7 - Working every Saturday with Sunday and a day in the week off) Start date - 6th Oct 08 (THESE ARE PERMANENT POSITION) STUDENTS CAN APPLY BUT MUST HAVE A FULL TIMETABLE AS PROOF TO TAKE TO THE ASSESSMENT DAY! CREDIT CHECKS WILL BE DONE. EXCELLENT SALARY! An excellent working environment with a team of friendly staff and on-going training as part of career development. There are lots of shift patterns to suit your lifestyle and the benefits are fantastic too. They include a 25% Next Discount Card, 50% discount on mobile phone line rental, gym membership and 25 days' holidays plus public holidays to name but a few. Please send your CV stating which shift you are interested in and when you are available from, or call our Leeds Office and speak to Claire to apply. The Synergy Group is an equal opportunities employer. For more opportunities, please visit www.synergygroup.co.uk http://www.uktemps.co.uk/single.php?jobId=8677 Customer Service Advisers - IMMEDIATELY!!!! My Client is looking for Customer Service Advisers to work in Dearne Valley - Rotherham. CANDIDATES MUST BE AVAILABLE TO START ASAP. SHIFT AVAILABLE - ARE FLEXI SHIFTS WHICH CAN CHANGE ON A WEEKLY BASIS FROM 9-5 TO 1-9 (THESE ARE PERMANENT POSITIONS) STUDENTS CAN APPLY BUT MUST HAVE A FULL TIMETABLE AS PROOF TO TAKE TO THE ASSESSMENT DAY! CREDIT CHECKS WILL BE DONE. COMPETITIVE SALARY! An excellent working environment with a team of friendly staff and on-going training as part of career development. There are lots of shift patterns to suit your lifestyle and the benefits are fantastic too. They include a 25% Next Discount Card, 50% discount on mobile phone line rental, gym membership and 25 days' holidays plus public holidays to name but a few. Please send your CV stating WHEN YOU ARE AVAILABLE TO START. The Synergy Group is an equal opportunities employer. For more opportunities, please visit www.synergygroup.co.uk http://www.uktemps.co.uk/single.php?jobId=8647 Position: Telephone Team Department: Client Services Salary: £8.50 per hour Reference Number: JR 205667 A superb opportunity has arisen with a leading Fund Management House for a career-minded individual to join their thriving Investment Services department. In this well-rounded and progressive role the successful applicant will be providing pre and post sales support to private investors and IFAs in a customer focused environment. Duties will involve handling inbound calls from clients to provide valuations, fund performance information, taking queries relating to commission payments and professionally handling all pre-sale enquiries. The incumbent shall be expected to develop an in-depth knowledge of investment products and recognise influences on the financial markets to aid the provision of a complete and professional first point of contact for clients. A superb telephone manner and the ability to provide accurate reports and letters are essential skills for this role. Financial Services experience is also highly desirable for this position. Candidates must have PEPS/ISAS experience. This is a temp contact for approximately 6 months with an hourly rate of £8.50per hour, dependant on experience. Joslin Rowe - Winner of 4 UK Recruiter Awards including "Best Accountancy/Financial Recruitment Firm" and "Best Office Support Agency 2008". Joslin Rowe Temporaries Ltd encourages applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Joslin Rowe Temporaries Ltd is acting as an Employment Business in relation to this vacancy. http://www.uktemps.co.uk/single.php?jobId=8630 An exciting opportunity has arisen with an Easington based client for three Customer Services Officers. You will be based in a call centre type environment, dealing with outbound calls. It is essential that you have previously done a customer services role and have good computer skills. The role will require you to regularly input information onto the clients database. To be considered you will need to have at least one years previous experience within a similar working environment. It is essential that you have an excellent telephone manner with strong organisational skills. This is a temporary full time role for three months. The Synergy Group is an equal opportunities employer. For more opportunities, please visit www.synergygroup.co.uk http://www.uktemps.co.uk/single.php?jobId=8622 An exciting opportunity has arisen with an Easington based client for three Customer Services Officers. You will be based in a call centre type environment, dealing with outbound calls. It is essential that you have previously done a customer services role and have good computer skills. The role will require you to regularly input information onto the clients database. To be considered you will need to have at least one years previous experience within a similar working environment. It is essential that you have an excellent telephone manner with strong organisational skills. This is a temporary full time role for three months. The Synergy Group is an equal opportunities employer. For more opportunities, please visit www.synergygroup.co.uk http://www.uktemps.co.uk/single.php?jobId=8606 Position: Telephone Team Department: Client Services Salary: £8.50 per hour Reference Number: JR 205667 A superb opportunity has arisen with a leading Fund Management House for a career-minded individual to join their thriving Investment Services department. In this well-rounded and progressive role the successful applicant will be providing pre and post sales support to private investors and IFAs in a customer focused environment. Duties will involve handling inbound calls from clients to provide valuations, fund performance information, taking queries relating to commission payments and professionally handling all pre-sale enquiries. The incumbent shall be expected to develop an in-depth knowledge of investment products and recognise influences on the financial markets to aid the provision of a complete and professional first point of contact for clients. A superb telephone manner and the ability to provide accurate reports and letters are essential skills for this role. Financial Services experience is also highly desirable for this position. Candidates must have PEPS/ISAS experience. This is a temp contact for approximately 6 months with an hourly rate of £8.50per hour, dependant on experience. Joslin Rowe - Winner of 4 UK Recruiter Awards including "Best Accountancy/Financial Recruitment Firm" and "Best Office Support Agency 2008". Joslin Rowe Temporaries Ltd encourages applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Joslin Rowe Temporaries Ltd is acting as an Employment Business in relation to this vacancy. http://www.uktemps.co.uk/single.php?jobId=8594 Position: Telephone Team Department: Client Services Salary: £8.50 per hour Reference Number: JR 205667 A superb opportunity has arisen with a leading Fund Management House for a career-minded individual to join their thriving Investment Services department. In this well-rounded and progressive role the successful applicant will be providing pre and post sales support to private investors and IFAs in a customer focused environment. Duties will involve handling inbound calls from clients to provide valuations, fund performance information, taking queries relating to commission payments and professionally handling all pre-sale enquiries. The incumbent shall be expected to develop an in-depth knowledge of investment products and recognise influences on the financial markets to aid the provision of a complete and professional first point of contact for clients. A superb telephone manner and the ability to provide accurate reports and letters are essential skills for this role. Financial Services experience is also highly desirable for this position. Candidates must have PEPS/ISAS experience. This is a temp contact for approximately 6 months with an hourly rate of £8.50per hour, dependant on experience. Joslin Rowe - Winner of 4 UK Recruiter Awards including "Best Accountancy/Financial Recruitment Firm" and "Best Office Support Agency 2008". Joslin Rowe Temporaries Ltd encourages applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Joslin Rowe Temporaries Ltd is acting as an Employment Business in relation to this vacancy. http://www.uktemps.co.uk/single.php?jobId=8584 An exciting opportunity has arisen with an Easington based client for three Customer Services Officers. You will be based in a call centre type environment, dealing with outbound calls. It is essential that you have previously done a customer services role and have good computer skills. The role will require you to regularly input information onto the clients database. To be considered you will need to have at least one years previous experience within a similar working environment. It is essential that you have an excellent telephone manner with strong organisational skills. This is a temporary full time role for three months. The Synergy Group is an equal opportunities employer. For more opportunities, please visit www.synergygroup.co.uk http://www.uktemps.co.uk/single.php?jobId=8574 osition: Telephone Team Department: Client Services Salary: £8.50 per hour Reference Number: JR 205667 A superb opportunity has arisen with a leading Fund Management House for a career-minded individual to join their thriving Investment Services department. In this well-rounded and progressive role the successful applicant will be providing pre and post sales support to private investors and IFAs in a customer focused environment. The role will also involve supporting the complaints administration team. Duties will involve both handling inbound calls from clients to provide valuations, taking queries relating to commission payments and professionally handling all pre-sale enquiries. The incumbent shall be expected to develop an in-depth knowledge of investment products and recognise influences on the financial markets to aid the provision of a complete and professional first point of contact for clients. The role will also involve some administration work in particular within the complaints department. This will involve written correspondence to clients. A superb telephone manner, strong administration skills and the ability to provide accurate reports and letters are essential skills for this role. Financial Services experience is also highly desirable for this position. This is a temp contact for approximately 6 months with an hourly rate of £8.00per hour, dependant on experience. Joslin Rowe - Winner of 4 UK Recruiter Awards including "Best Accountancy/Financial Recruitment Firm" and "Best Office Support Agency 2008". Joslin Rowe Temporaries Ltd encourages applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Joslin Rowe Temporaries Ltd is acting as an Employment Business in relation to this vacancy. http://www.uktemps.co.uk/single.php?jobId=8497 Position: Telephone Team Department: Client Services Salary: £8.50 per hour Reference Number: JR 205667 A superb opportunity has arisen with a leading Fund Management House for a career-minded individual to join their thriving Investment Services department. In this well-rounded and progressive role the successful applicant will be providing pre and post sales support to private investors and IFAs in a customer focused environment. Duties will involve handling inbound calls from clients to provide valuations, fund performance information, taking queries relating to commission payments and professionally handling all pre-sale enquiries. The incumbent shall be expected to develop an in-depth knowledge of investment products and recognise influences on the financial markets to aid the provision of a complete and professional first point of contact for clients. A superb telephone manner and the ability to provide accurate reports and letters are essential skills for this role. Financial Services experience is also highly desirable for this position. Candidates must have PEPS/ISAS experience. This is a temp contact for approximately 6 months with an hourly rate of £8.50per hour, dependant on experience. Just one more thing... The Joslin Rowe Salary Survey is now available online at www.joslinrowe.com/salary-survey Joslin Rowe - Winner of 4 UK Recruiter Awards including "Best Accountancy/Financial Recruitment Firm" and "Best Office Support Agency 2008". Joslin Rowe Temporaries Ltd encourages applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Joslin Rowe Temporaries Ltd is acting as an Employment Business in relation to this vacancy. http://www.uktemps.co.uk/single.php?jobId=8440 7 Customer Service Advisors are required to join an extremely successful, continuously growing corporate bank based in the City. (6 month contract) **CUSTOMER SERVICE/CALL CENTRE/CUSTOMER SERVICE/CALL CENTRE** •Responding to clients requests such as requests for bank statements, certificates of interest, balance enquiries, dealing with queries on account, payment instruction and other similar activities. •Providing and dispatching of documentation which is accurate and timely. •Providing excellent customer service support through our telephone and Internet channels, managing requests through to completion – escalating upwards as appropriate. •Help identify opportunities for cross selling and to progress referrals when identified. •Updating and maintaining the company's customer database on activity. •Managing and co-ordinating outstanding Know Your Customer (KYC) documentation to ensure compliance with internal procedures. •Excellent customer service skills including good telephone manner •Organised, methodical and able to work on own initiative •Ability to prioritise and meet deadlines •Team players with flexible attitudes •Good PC skills, Word and Excel desirable •Minimum A Level or equivalent education with C or above in English and Maths GCSE •A STRONG BACKGROUND IN BANKING CUSTOMER SERVICE IS ESSENTIAL, IDEALLY WITHIN A CALL CENTRE OR A RETAIL BANK CASHIER WHO ANSWERS AND DEALS WITH GENERAL QUERIES ON A DAY TO DAY BASIS. Hours: Shifts between the hours of 8.00 am and 8.00 pm Monday to Friday The Synergy Group is an equal opportunities employer. For more opportunities, please visit www.synergygroup.co.uk http://www.uktemps.co.uk/single.php?jobId=8380 Position: Telephone Team Department: Client Services Salary: £8.50 per hour Reference Number: JR 205543 A superb new temporary opportunity has arisen with a leading Fund Management House for a career-minded individual to join their thriving Investment Services department. In this well-rounded and progressive role the successful applicant will be providing pre and post sales support to private investors and IFAs in a customer focused environment. Duties will involve handling inbound calls from clients to provide valuations, fund performance information, taking queries relating to commission payments and professionally handling all pre-sale enquiries. The successful candidate shall be expected to develop an in-depth knowledge of investment products and recognise influences on the financial markets to aid the provision of a complete and professional first point of contact for clients. A superb telephone manner and the ability to provide accurate reports and letters are essential skills for this role. Financial Services experience is also highly desirable for this position. The role will involve handling high volume calls so previous call handling experience is essential. This is a temp contact for approximately 3 months with an hourly rate of £8.50per hour, dependant on experience. Just one more thing... The Joslin Rowe Salary Survey is now available online at www.joslinrowe.com/salary-survey Joslin Rowe - Winner of 4 UK Recruiter Awards including "Best Accountancy/Financial Recruitment Firm" and "Best Office Support Agency 2008". Joslin Rowe Temporaries Ltd encourages applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Joslin Rowe Temporaries Ltd is acting as an Employment Business in relation to this vacancy. http://www.uktemps.co.uk/single.php?jobId=8379 Crone Corkill have an exciting opportunity for a strong Telemarketing Executive to work with our prestigious client in Staines, Middlesex. The position is a temporary role and will be ongoing for approx 1 month to kick start a new campaign. Experience supporting a sales team or telemarketing within a business to business environment would be advantageous. Duties to include: •Maintain internal CRM database, ensure campaign target information is accurate and up-to-date, including data entry, simple tele-research, Internet research, etc •Develop understanding of customer needs and experience delivered by Client •Follow-up by telephone and qualify campaign responses according to internal lead development process •Allocate qualified leads to appropriate head of sales •Provide accurate and timely information to campaign manager on campaign performance Desirable: Outbound telemarketing experience. Cold calling experience, ideally in a comparable environment. Confidence and Strong Personality are key Excellent telephone manner and written communication skills essential Please apply on-line or call Clare Blatchley on 0118 933 7800. Please note the client are looking for candidates who can commit to at least 1 month with a view to being extended. This role will be an immediate start for the right person. Crone Corkill is a leading secretarial and administrative recruitment consultancy. http://www.uktemps.co.uk/single.php?jobId=8189 Position: Telephone Team Department: Client Services Salary: £8.50 per hour Reference Number: JR 205543 A superb new temporary opportunity has arisen with a leading Fund Management House for a career-minded individual to join their thriving Investment Services department. In this well-rounded and progressive role the successful applicant will be providing pre and post sales support to private investors and IFAs in a customer focused environment. Duties will involve handling inbound calls from clients to provide valuations, fund performance information, taking queries relating to commission payments and professionally handling all pre-sale enquiries. The successful candidate shall be expected to develop an in-depth knowledge of investment products and recognise influences on the financial markets to aid the provision of a complete and professional first point of contact for clients. A superb telephone manner and the ability to provide accurate reports and letters are essential skills for this role. Financial Services experience is also highly desirable for this position. The role will involve handling high volume calls so previous call handling experience is essential. This is a temp contact for approximately 3 months with an hourly rate of £8.50per hour, dependant on experience. Just one more thing... The Joslin Rowe Salary Survey is now available online at www.joslinrowe.com/salary-survey Joslin Rowe - Winner of 4 UK Recruiter Awards including "Best Accountancy/Financial Recruitment Firm" and "Best Office Support Agency 2008". Joslin Rowe Temporaries Ltd encourages applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Joslin Rowe Temporaries Ltd is acting as an Employment Business in relation to this vacancy. http://www.uktemps.co.uk/single.php?jobId=8043 We are currently recruiting for a Telesales advisor with previous experience within Investment Banking or Finance companies. This role is a great opportunity to be involved in the start up of a new department within one of our prestigious clients in the City. The idea candidate for this role with need an excellent telephone manner and is able to liaise with people of all levels. Duties Includes Handling incoming and outgoing calls to new and existing clients Registering new clients on the in-house database Meeting sale targets Reacting efficiently to client quires and concerns about their new service. Candidates only apply if you have previous experience in a sales role within Investment Banking or Finance companies. If you are interested in the above role, please contact Kirsty Smyth on 0207 390 7000 or apply on-line. Crone Corkill is a leading secretarial and administrative recruitment consultancy. http://www.uktemps.co.uk/single.php?jobId=7940 12 Customer Service Advisors are required to join an extremely successful, continuously growing corporate bank based in the City. (6 month contract) **CUSTOMER SERVICE/CALL CENTRE/CUSTOMER SERVICE/CALL CENTRE** •Responding to clients requests such as requests for bank statements, certificates of interest, balance enquiries, dealing with queries on account, payment instruction and other similar activities. •Providing and dispatching of documentation which is accurate and timely. •Providing excellent customer service support through our telephone and Internet channels, managing requests through to completion – escalating upwards as appropriate. •Help identify opportunities for cross selling and to progress referrals when identified. •Updating and maintaining the company's customer database on activity. •Managing and co-ordinating outstanding Know Your Customer (KYC) documentation to ensure compliance with internal procedures. •Excellent customer service skills including good telephone manner •Organised, methodical and able to work on own initiative •Ability to prioritise and meet deadlines •Team players with flexible attitudes •Good PC skills, Word and Excel desirable •Minimum A Level or equivalent education with C or above in English and Maths GCSE •A STRONG BACKGROUND IN BANKING CUSTOMER SERVICE IS ESSENTIAL, IDEALLY WITHIN A CALL CENTRE OR A RETAIL BANK CASHIER WHO ANSWERS AND DEALS WITH GENERAL QUERIES ON A DAY TO DAY BASIS. Hours: Shifts between the hours of 8.00 am and 8.00 pm Monday to Friday The Synergy Group is an equal opportunities employer. For more opportunities, please visit www.synergygroup.co.uk http://www.uktemps.co.uk/single.php?jobId=7708 Call Centre staff My Client in Manchester are looking to recruit a number of temporary staff to start asap until end of December. They are looking for candidates with - - Good Customer Service Skills - Previous Call Centre experience is essential - Good telephone manner - Able to commit to the full term of the contract Please send your CV or call our Northern Office asap. For more opportunities, please visit www.synergygroup.co.uk http://www.uktemps.co.uk/single.php?jobId=7684 Customer Service Advisors - IMMEDIATELY!!!! My Client is looking for Customer Service Advisors to work in Dearne Valley - Rotherham. CANDIDATES MUST BE AVAILABLE TO START ASAP. SHIFT AVAILABLE - 9am - 1pm - (5 days over 7 - Working every Saturday with Sunday and a day in the week off) Start date - 22nd Sept 08 5pm - 9pm (5 Days over 7 - Working every Saturday with Sunday and a day in the week off) Start date - 6th Oct 08 (THESE ARE PERMANENT POSITION) STUDENTS CAN APPLY BUT MUST HAVE A FULL TIMETABLE AS PROOF TO TAKE TO THE ASSESSMENT DAY! CREDIT CHECKS WILL BE DONE. EXCELLENT SALARY! An excellent working environment with a team of friendly staff and on-going training as part of career development. There are lots of shift patterns to suit your lifestyle and the benefits are fantastic too. They include a 25% Next Discount Card, 50% discount on mobile phone line rental, gym membership and 25 days' holidays plus public holidays to name but a few. Please send your CV stating which shift you are interested in and when you are available from, or call our Leeds Office and speak to Claire to apply. For more opportunities, please visit www.synergygroup.co.uk http://www.uktemps.co.uk/single.php?jobId=7645 Quality Team Manager Location: Coventry Salary: £22,000.00 - Direct responsibility for a team of Quality Team members and Quality Team Leaders - To provide leadership, motivation and organisation to a team of employees, including advice on work related issues, whilst ensuring performance indicators and Client specific Service Level Agreements are achieved. - Technical or specialist knowledge in their team's area of work Duties and Responsibilities - The Quality Leader's main responsibility is to motivate and organise a group of Back Office Team Leaders – including cross team communication to ensure that performance indicators are achieved. - Monitoring of resources and budget management - Regular liaising with client including formal client meetings and informal 'day-to-day' contact - Regular monitoring of performance and the ability to formulate proactive approaches to issues that may arise. - Adherence to Back Office Rules and Targets - Help meet Back Office Service Level Agreements by ensuring that all team members adhere to allocated shifts and breaks. - Monitoring of lateness and illness taking appropriate action to resolve any issues. - Monitoring of the back office workflow queue to ensure that team members are using their time effectively. - Observe Data Protection Act and Office Confidentiality at all times. - Assist team members to carry out manual interventions and follow established workarounds for issues that arise during application processing. - To ensure that all members of the Operations Team follow established procedures. - The Quality Leader will have responsibility for a group of Team Leaders dealing with one or more of the following: - Challenges - Complaints relating to service and / or policy - Payment issues such as banking errors, BACS returns, BACS rejections etc. - Re-assessments of Payments - General correspondence Scheme Knowledge - Provide team members with acceptable alternatives when customers are unable to provide the requested proof documents and additional clarification is required. - Recognise reasons for return of the application and the best way to resolve the issue - Ensure that information given is the latest version o Review all email and hard copy updates provided asking questions when there is a lack of understanding of the issues raised - Know when to escalate the query and the correct procedure, including possible child protection issues Other Responsibilities - Dealing with and reallocating escalated work items dealing with scheme enquiries in the appropriate manner, including escalation to LSC surgeries, where necessary - Organisation of team meetings and the provision of an agenda and items for discussion. - Participation in training and development - Assistance with the induction and development of new team members where appropriate - Proactive approach to the development and training of members of the team - Ad hoc duties Please send your CV if you are interested in this vacancy. For more opportunities, please visit www.synergygroup.co.uk